Dive Action values our clients and respects consumer rights ensuring that our policies are compliant with the Customer Protection Act (68 of 2008). We will guarantee your satisfaction in our goods and services offered online at Dive Action.
All items purchased from Dive Action may be cancelled, exchanged or returned provided that these items are returned unused, in original packaging and in pristine condition within the stipulated time period.
You are entitled to cancel without reason and without penalty any transaction of goods purchased from Dive Action within seven (7) working days after the date of the receipt of the goods.
While you do not need to give us any reason for cancelling your purchase and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.
Credit card payments will be refunded to the card used to make the purchase and purchases made by direct transfer will be refunded to the account of origin. Refunds will be made within thirty (30) days of the date of receipt of cancellation. Costs and arrangement for returning cancelled goods are for the customers account (unless goods have not been dispatched).
Kindly contact us within 2 hours if you have placed an incorrect order to allow for cancellation of the order prior to dispatch to avoid any cancellation fees for returning the items.
You must notify us of your cancellation in writing to Customer Service at email@example.com or via our online Return Request Form, if you are already in possession of the goods.
Returns & Exchanges
If you have made a purchase from Dive Action and you are experiencing problems with the goods and would like to return them we will be happy to assist.
For any return, exchange or replacement you MUST complete the online Return Request Form within seven (7) working days of receiving the product. Please state whether you require a refund, exchange or replacement if the goods received are defective.
If the goods purchased that you received were:
a) a mixture of goods, i.e. you received some goods that we agreed to supply mixed with goods of a different description that you did not order;
b) not suitable for the purpose marketed for and or described on our site at the time of purchase
c) defective; are not of good quality, cannot be used and is not durable for a reasonable period of time, not in good working order or not compliant with any applicable standards set under the Standards Act, 1993 (Act No. 29 or 1993) or any other public regulation;
Dive Action in the above event will:
a) repair or replace the failed, unsafe or defective goods (In the event of product failure following the notification period, goods will be repaired or replaced based on the manufacturer’s warranty at the closest manufacturers service centre) or
b) refund you the full price paid for the goods including shipping fees and charges
1. You may not return goods if after having been supplied the goods you have partially or entirely disassembled, physically altered, permanently installed, affixed, attached, joined or added to, blended or combined, or embedded within other products or property.
2. If you want to return goods then you must contact Dive Action by:
Emailing firstname.lastname@example.org or contact Customer Service at: +27 (0)21 511 0800
3. Refund requests received after seven (7) working days of receipt will not be valid for return. Costs for returning unsuitable goods not listed in the above conditions will be for the customer’s account and arrangement (unless we delivered the item to you in error or if the item is damaged or defective).
You have two options for returning items purchased from Dive Action:
a) Return or Exchange an Item through the Dive Action:
Contact a customer service representative at Dive Action at +27 (0)21 511 0800 or via email email@example.com to notify us of your request.
Please return your purchase in its original packaging and accompanied with the original packing receipt to the below shipping address:
22 Carlisle Street
b) Return or Exchange an Item in Store:
You may replace or exchange an item within seven (7) working days from the date of receipt at your Selected Authorised Dealer, pending product availability in store.
To return an item to your Selected Authorised Dealer:
1. Bring the item you wish to replace or exchange in its original packing materials and accessories.
2. If available, bring the packing slip that came with the item.
3. If you do not have the original packing slip, you are able to print out the order history by logging into your Dive Action account.
Dive Action is happy to refund valid purchases provided they are returned to the address below and within the above specified notification time period.
Refunds will be initiated once all goods are returned to Dive Action and will be processed to the account or credit card that payment was received from within thirty (30) days from date of receipt of notification of returned goods.
Orders that were placed and shipped will only be refunded for the value of the goods purchased and not the shipping.
Only products that are received in their original condition and packaging, and clothing that has not been worn, washed or altered will be refunded.
Please return unsuitable goods to:
22 Carlisle Street